Terms and Conditions of the sale of Goods/Services

Please read all these terms and conditions below.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

1) Application:

  • These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). (the Supplier or us or we).

  • These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old


2) Interpretation:


  • Consumer means an individual acting for the purposes which are wholly or mainly outside his or her trade business, craft or profession.

  • Contract means the legally-binding agreement between you and us for the supply of the goods.

  • Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the order.

  • Durable Medium means paper, email or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

  • Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the order.

  • Services means the Services to be provided to the Customer as set out in the specified schedule; and quotation.

  • Order means the Customer's order for the goods from the supplier as submitted following the step by step process set out on the Website.

  • Privacy Policy means the terms in which set out how we will deal with confidential and personal information received from you via the website.

  • Website means our website www.habibiswoolandwood.co.uk on which the goods/services are advertised.


3) Goods:

  • The description of the Goods is as set out in the Website or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size, colour and materials supplied.

  • In the case of any Good made to your special requirement (Bespoke orders it is your responsibility to ensure that any information or specifications you provide are accurate.

  • All Goods which appear on the Website are subject to availability.

  • We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of any of these changes.

3) Services:

  • With effect from the Commencement Date the Supplier shall, in consideration of the price being paid, in accordance with Clauses 5 and 6, will provide the Services expressly identified in the quotation or specified schedule.

  • The Supplier will use reasonable care and skill to perform the Services identified in the quotation or specified schedule.

  • The Supplier shall use its reasonable endeavours to complete its obligations under the Contract, but time will not be of the essence in the performance of such obligations.

4) Personal Information:

  • We retain and use all information strictly under the Privacy Policy.

  • We may contact you by using email or other means of communications and you expressly agree to this

5) Basis of sale:

  • The description of goods in our website does not constitute a contractual offer to sell the Goods and or services. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

  • The order process is set out on the website. Each step allows you to check and amend any error before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

  • A contract will be formed for the sale of Goods/Services ordered only when you receive an email from us confirming the order (Order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (ie the Order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any Goods/Services supplied under the contract.

  • Any quotation is valid for a maximum period of 30 days from its date given, unless we expressly withdraw it at an earlier time.

  • No variation of the contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

  • We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with Terms and Conditions which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

6) Price and Payment:

  • The price of the goods and services and any additional delivery or other charges are set out on the Website at the date of the Order or such other price as we may agree in writing.

  • Prices and charges include VAT at the rate applicable at the time of the order.

  • You must pay by submitting your credit/debit card details or PayPal details with your order and we can take payment immediately or otherwise before delivery of the Goods/Services.


We will deliver the Goods, to the delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event not more than 30 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods.services on time, you can (in addition to any other remedies) treat the Contract at an end if:

1) We have refused to deliver the Goods/Services, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the Contract was made that delivery on time was essential; or

2) After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.


  • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

  • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods/Services or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods/Services. If the Goods have been delivered to you, you must return them to us or allow us to collect them from you and we will pay the costs of this.

  • If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the Goods or the character of the unit). you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

  • We do not, at this time, deliver to addresses outside of England and Wales, Scotland. 

  • You agree that we may deliver the goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

  • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

  • The Goods will become your responsibility from the completion of the delivery or the Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.


Risk and Title:

  • Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

  • You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them

Withdrawal and cancellation:

  • You can withdraw the Order of Goods/Services by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

  • You can cancel the Contract except for any Goods which are made to your special requirements (Bespoke orders) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your min and without giving us a reason, and without liability, except in that case, you must return to our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect you rights when the reason for the cancellation is any defective Goods. This Return Right is different and separate from the Cancellation Rights below.

  • This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These cancellation Rights, however, do not apply, to a contract for the following Goods (with no others) in the following circumstances:

1) Goods that are made to your specifications or are clearly personalised (Bespoke orders)

2) Goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  • In the case of any sales contract; if the Goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel:

  • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

  • The cancellation period will expire after 14 days from the day you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of Goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

  • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg an email to habibiswoolandwood@gmail.com). In any event you must be able to show clear evidence of when the cancellation was made. 

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Effects of cancellation in the cancellation period:

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the initial delivery. However, if you are to return the goods back to us  only the cost of delivering the goods  back to us will be reimbursed to you if the items are faulty or not as described by us (we will not pay for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 



Deduction for Goods supplied:


We may make a deduction from the reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement:


  • If we have not offered to collect the Goods or asked the Goods to be sent back to us, and have agreed that the goods have not been tampered with , we will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any Goods supplied, or (if earlier) 14 days after the day you provided evidence that you have sent back the Goods, (proof of postage receipt) 

  • If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract. 

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. 


Returning Goods:

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicated to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

For the purposes of these Cancellation Rights, these words have the following meanings:

  • Distant contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

  • Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of Goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both Goods and Services as its object.


We have a legal duty to supply the Goods an Services in conformity with the contract and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

1) be of satisfactory quality

2) be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract

3) conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

Circumstances beyond the control of either party:

In the event of any failure by a party because of something beyond its reasonable control:

1) the party will advise the other party as soon as reasonably practicable.

2) the party's obligations will be suspended as far is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel.


Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation (GDPR)  with regards to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy

For the purposes of these Terms and Conditions:

Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

'GDPR' means the General Data Protection Regulation. 

'DPA' means Data Protection Act 2018 is the UK's implementation of the GDPR.

'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing Goods/Services to you. 

Where you supply Personal Data to us so we can provide Goods/Services to you, and we Process that Personal Data in the course of providing the Goods/Services to you, we will comply with our obligations imposed by the Data Protection Laws:

1) before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.

2) we will only Process Personal Data for the purposes Identified.

3) we will respect your rights in relation to your Personal Data.

4) we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can email us at habibiswoolandwood2016@gmail.com or fill out the Personal information request form.

Excluding Liability:

The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints:

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customers lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

If you have any disputes or complaints please email us at habibiswoolandwood2016@gmail.com.