Thank you for shopping at Habibi’s Wool and Wood, we want you to be happy with your purchase but in the unfortunate event that you’re not, we’ll do our very best to make it right. Please continue to read the Return & Refund policy below. This policy is offered in addition to your legal rights.
Returns for online purchases:
You are entitled to receive a refund or replacement on your goods or services, including sale items (except for personalised goods with exceptions, please see below) if you notify us within 14 calendar days of receiving your item(s), you then have another 14 calendar days to return the goods to us.
If you are returning your item(s) please try to:
Securely package your goods so they do not get damaged in transit.
Send your item(s) in or with the original packaging if possible.
When returning your goods please ask for a proof of postage receipt from your post office.
Please provide us with your receipt for proof of purchase.
Personalised and made to order goods:
Unfortunately due to the nature of personalised and made to order goods we are unable to accept returns or offer refunds/replacements, unless the goods have arrived damaged or not as described. Therefore, we recommend that when placing a personalised/made to order item(s) you carefully check all the details including: dates/times, spelling, punctuation and grammar are all correct as we will use the information you provide us to complete your order.
If you think you may have made a mistake then please get in touch with us ASAP either via email to email@example.com, instant chat on our website www.habibiswoolandwood.co.uk or via our Facebook page - www.facebook.com/Habibiswoolandwood/ and providing the goods have not already been produced then we can make the required alterations.
If we have agreed to a refund you will need to return the goods so we can inspect them before we initiate the payment which you can then choose to have either paid into your bank account or be given store credit.
Refunds for online payments:
In most cases we will not ask you to return the goods if they are damaged/faulty. However, will ask for photographic proof via email of any damages/faults. If we ask you to return the goods we will notify you once we have received them. Our next step will then be to inspect the goods. We will immediately notify you on the status of your refund after inspection.
If we don’t believe the goods have been tampered with, your return will be approved and we will initiate a refund (no longer than 14 days of receiving the goods) with the choice of either having the funds credited to the credit/debit card you paid with, PayPal or as store credit.
You will receive the refund into your account within a certain amount of days, depending on your card issuer's policies.
If we ask you to return the goods you will be responsible for paying for your own shipping costs for returning your item(s), we recommend that you get a proof of postage receipt. Shipping costs will only be reimbursed, along with your full refund including the initial p&p, if the item is faulty or not as described on our part.
If you have any questions on how to return your item to us, please contact us either via Email – firstname.lastname@example.org, instant chat on our website www.habibiswoolandwood.co.uk or via our Facebook page - www.facebook.com/Habibiswoolandwood/ please include your name and order number.